{"id":2038,"date":"2023-10-25T06:04:49","date_gmt":"2023-10-25T02:04:49","guid":{"rendered":"https:\/\/tbhconsultancy.com\/mena\/?post_type=cpt-project&#038;p=2038"},"modified":"2025-10-24T06:00:49","modified_gmt":"2025-10-24T02:00:49","slug":"waternsw-program-and-change-led-project-management-framework","status":"publish","type":"cpt-project","link":"https:\/\/tbhconsultancy.com\/mena\/experience\/waternsw-program-and-change-led-project-management-framework\/","title":{"rendered":"WaterNSW Program and Change Led Project Management Framework"},"content":{"rendered":"<h3>Project Overview<\/h3>\n<p>The WaterNSW Project Delivery Framework (PDF) was developed in 2015 and was a high level document that addressed the delivery of all project types including transformational change, informational technology and construction.<\/p>\n<p>There were a number of factors leading to the PDF no longer being fit for purpose:<\/p>\n<ul>\n<li>WaterNSW were required to deliver an increased volume of projects and without a clear framework, project success was low.<\/li>\n<li>There was a significant amount of conflict between teams which was leading to frustration and poor behaviours.<\/li>\n<li>Many of the teams and templates referred to within the PDF no longer existed or were unused.<\/li>\n<\/ul>\n<p>This resulted in the need to refresh the PDF.<\/p>\n<p>&nbsp;<\/p>\n<h3>TBH\u2019s Role<\/h3>\n<p>TBH was engaged to both develop a new framework as well as support and influence adoptions using Organisational Change Management (OCM).<\/p>\n<p>During the three-week discovery phase, taking an OCM-led approach TBH interviewed over 86 staff across WaterNSW. The purpose of the discovery phase was both to get a true understanding of the issues behind poor project delivery and to understand the impact of the change on different teams (a dual program and change-led approach).<\/p>\n<p>On completion of the change impact assessment, the team developed a change focused program \/ schedule to address key issues and challenges in a structure way that not only ensured solutions were found, but to ensure that implementation was structured to best influence adoption across all teams.<\/p>\n<p>TBH identified a quick win in the need to update the governance framework to better reflect the needs of a growing portfolio. This new governance approach saw project change requests lead times drop from 12 weeks to two as well as a significant increase in the quality of the requests.<\/p>\n<p>Whilst the governance framework was being stood up, TBH concurrently worked with the leadership and their teams to develop a project management framework (PMF) to address challenges across the lifecycle. The PMF incorporated the full project lifecycle including planning phases to ensure an end-to-end understanding of the lifecycle by all stakeholders.<\/p>\n<p>By supporting the development of the PMF with strong change management, TBH were able to influence the WaterNSW leadership team and built a common desire to not only address all the root causes identified within the Discovery phase but to continue along the maturity journey by establishing a Portfolio Management Office and an 18 month change-led framework to improve project management and control maturity.<\/p>\n<p>&nbsp;<\/p>\n<h3>The TBH Difference<\/h3>\n<p>12 months since the implementation of the identified early wins, the delivery team met the following targets for the first time since the organisation was formed:<\/p>\n<ul>\n<li>Milestones targets<\/li>\n<li>Capital delivery targets<\/li>\n<\/ul>\n<p>These achievements were significant to the delivery team as individual bonuses are measured on these two criteria.<\/p>\n<p>This significant outcome was achieved due to WaterNSW\u2019s commitment to a program and change led approach that was successfully performed by TBH.<\/p>\n<p>To find out more about TBH\u2019s Organisational Change Management expertise, please visit the <a href=\"https:\/\/tbhconsultancy.com\/services\/organisational-change-management\/\">Organisational Change Management<\/a> page.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Project Overview The WaterNSW Project Delivery Framework (PDF) was developed in 2015 and was a high level document that addressed the delivery of all project types including transformational change, informational technology and construction. There were a number of factors leading to the PDF no longer being fit for purpose: WaterNSW were required to deliver an &#8230;<\/p>\n","protected":false},"featured_media":2099,"template":"","class_list":["post-2038","cpt-project","type-cpt-project","status-publish","has-post-thumbnail","hentry","service_category-portfolio-services","service_category-organisational-change-management","industry_category-water","region_category-australia","group_category-tbh"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.1 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>WaterNSW Program and Change Led Project Management Framework<\/title>\n<meta name=\"description\" content=\"TBH was engaged by WaterNSW to develop a new framework as well as support and influence adoptions using Organisational Change Management (OCM).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tbhconsultancy.com\/mena\/experience\/waternsw-program-and-change-led-project-management-framework\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"WaterNSW Program and Change Led Project Management Framework\" \/>\n<meta property=\"og:description\" content=\"TBH was engaged by WaterNSW to develop a new framework as well as support and influence adoptions using Organisational Change Management (OCM).\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tbhconsultancy.com\/mena\/experience\/waternsw-program-and-change-led-project-management-framework\/\" \/>\n<meta property=\"og:site_name\" content=\"TBH Middle East\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-24T02:00:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/tbhconsultancy.com\/mena\/wp-content\/uploads\/sites\/4\/2023\/10\/iStock-505209754_sml-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1709\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/experience\\\/waternsw-program-and-change-led-project-management-framework\\\/\",\"url\":\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/experience\\\/waternsw-program-and-change-led-project-management-framework\\\/\",\"name\":\"WaterNSW Program and Change Led Project Management Framework\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/experience\\\/waternsw-program-and-change-led-project-management-framework\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/experience\\\/waternsw-program-and-change-led-project-management-framework\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2023\\\/10\\\/iStock-505209754_sml-scaled.jpg\",\"datePublished\":\"2023-10-25T02:04:49+00:00\",\"dateModified\":\"2025-10-24T02:00:49+00:00\",\"description\":\"TBH was engaged by WaterNSW to develop a new framework as well as support and influence adoptions using Organisational Change Management (OCM).\",\"inLanguage\":\"en-AE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/experience\\\/waternsw-program-and-change-led-project-management-framework\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AE\",\"@id\":\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/experience\\\/waternsw-program-and-change-led-project-management-framework\\\/#primaryimage\",\"url\":\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2023\\\/10\\\/iStock-505209754_sml-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2023\\\/10\\\/iStock-505209754_sml-scaled.jpg\",\"width\":2560,\"height\":1709,\"caption\":\"Water processing plant\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/#website\",\"url\":\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/\",\"name\":\"TBH Middle East\",\"description\":\"Independent project advisory. 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