{"id":2359,"date":"2024-05-22T11:14:02","date_gmt":"2024-05-22T07:14:02","guid":{"rendered":"https:\/\/tbhconsultancy.com\/mena\/?p=2359"},"modified":"2025-11-14T01:04:53","modified_gmt":"2025-11-13T21:04:53","slug":"interview-with-middle-east-consultant-magazine","status":"publish","type":"post","link":"https:\/\/tbhconsultancy.com\/mena\/interview-with-middle-east-consultant-magazine\/","title":{"rendered":"Interview with Middle East Consultant Magazine"},"content":{"rendered":"

This interview was first published in the May 2024 issue of Middle East Consultant<\/a>.<\/p>\n

What are the \u2018touchstone\u2019 qualities that have empowered TBH to build a notable presence in the dispute resolution marketplace? How is that sector evolving and in what ways will TBH seek to create a more proactive, transparent approach to dispute management? Middle East Consultant spoke to George Matta<\/a>, Director & Partner, TBH, and Dina Dweik, Senior Associate, TBH, about the industry\u2019s opportunities and new horizons\u2026<\/em><\/strong><\/p>\n

As a background\u201d, says George, \u201cwhen people ask us about the company\u2019s growing profile in dispute resolution, I explain that this has resulted from the fact that we are, at our core, a team of experts – one that has always come together to help our clients in whatever ways are best and necessary. We don\u2019t just have expertise in the actual project execution. We benefit from a wide range of front and back-end skills – whether that may be planners, quantity surveyors, and so on – and it\u2019s this broad mix of experience that means we can understand each and every factor in a project, and therefore be well-placed to lead a very detailed dispute resolution.\u201d<\/p>\n

\u201cA great example of this\u201d, explains Dina, \u201cis that sometimes, we are working on a client project and then go on to help that same client with dispute resolution. For example, I\u2019m currently working on a dispute resolution for a particular client, while my colleagues have been working on the same client\u2019s project planning and execution over the last two years! So, this means there is an organic continuity; we know all the details about how the project unfolded and know exactly where any challenges have arisen.\u201d<\/p>\n

George continues: \u201cThat hands-on skillset is vital in terms of maintaining credibility. For instance, in court-room situations, there have been a few occasions when the judge has asked me: \u201cMr. Matta, when was the last time you actually managed a project?\u201d You absolutely must have all the practical working experience, because otherwise your advice will be seen as purely theoretical. \u201cOur background over the years has been all about having the in-depth experience of every aspect of project work, and therefore being able to plan contingencies for whenever problems arose. TBH started 59 years ago – at that time there was no programming software, and everything was done by hand, including the critical path analysis, in a completely analogue world. We rapidly learned that with any client project, the unexpected can always occur, and we evolved the most effective, proactive approaches to solve these problems.\u201d<\/p>\n

Building the skill sets of the future<\/strong><\/span><\/h3>\n

If ever there was a primary \u2018people skill\u2019, it\u2019s dispute resolution. So, what is TBH doing about hiring and training a new generation of professionals in order to build further market presence?<\/strong><\/em><\/p>\n

\u201cIn terms of our approach\u201d, says George, \u201cwe have two streams. Of course, sometimes, like everyone else, we have to do lateral hires, but it\u2019s not easy, because our expertise is quite unique. The way we are dealing with this is through hiring young graduates and then training them on the necessary key skills. Make no mistake: these young recruits are very clever and they\u2019re keen to learn. In fact, sometimes they can do a lot of things better than the veterans like me!\u201d<\/p>\n

Dina adds: \u201cWhen I first came to the TBH offices, I wondered why the company hired graduates without consultancy experience (or for that matter, any other kind of work experience!). But then, a manager said to me: \u201cDina, they are here because these people are our assets. They will learn a lot – and in a short time, they\u2019ll become the key assets of our business\u2019.<\/p>\n

\u201cI\u2019m always surprised at how, generally, these younger team members can find better solutions: they are very smart and, of course, have strong IT skills and fluency with the key software packages. This means, as soon as they start, they can really expedite all the back-up, scheduling and analysis of project work.\u201d<\/p>\n

The role of mentoring<\/span><\/strong><\/h3>\n

\u201cI should add\u201d, says George, \u201cthat while each level has its own contribution, we are a very open and flexible business, and there is a fluid pathway upwards through the company. A good example of this is how we utilise mentorship; we have really developed the role of mentoring as a part of company policy.\u201d<\/p>\n

Dina comments that: \u201cWhen I joined TBH, I noticed that everyone had a mentor, and this wasn\u2019t just for the technical parts of the job, but also for personal and career development, and the vital soft skills like cultural intelligence, and so on. The management encourages everyone not just to have a mentor, but to become a mentor. I personally have now started mentoring one of my graduate colleagues – and the experience I\u2019m gaining as I mentor her is huge. I\u2019m always strategising and thinking about how I can best guide her.<\/p>\n

\u201cDuring the mentoring process, we also place a lot of emphasis on aspects like career growth, not just the technical things, important though they are. I\u2019d like to mention as well that while you are given a mentor when you join TBH, there is a review every six months, which gives you the opportunity to change your mentor if it seems that you\u2019re not reaching your goals, or you\u2019ve \u2018topped out\u2019 with everything they have to offer you. If you have reached a ‘ceiling’ with your mentor, you can change.<\/p>\n

\u201cI think that mentoring here at TBH makes it easier for people to develop their careers, get promoted and work towards achieving their goals. I\u2019m actually an example myself: I joined TBH 18 months ago, and have already been promoted to Senior Associate. I could not have done this without the regular reviews and ongoing discussions about how things are progressing.\u201d<\/p>\n

\u201cWhat\u2019s also important\u201d, continues George, \u201cis that you can have more than one mentor. Perhaps one will advise on the technical side, the other on your development path, soft skills, and so on.<\/p>\n

\u201cThroughout this process, there is a very soft link with HR, monitoring how things are progressing, but this is very much a co-ordinating and administrative role. It\u2019s tabulation about what is going on, rather than physical input into the dynamics of the relationship. We try to strike a balance between preserving the chemistry and confidentiality of the mentoring process while also ensuring that it links back formally into the career track and upward growth.\u201d<\/p>\n

New dynamics in the market<\/span><\/strong><\/h3>\n

What about the way the market is currently evolving? Do we see more opportunity for expert dispute resolution?<\/strong><\/em><\/p>\n

George believes there is one very important sea-change in attitudes: \u201cIn the past, a contractor wouldn\u2019t feel comfortable bringing a case against government, or a sub-contractor or smaller business wouldn\u2019t feel confident to bring a case against a major contractor or developer. But now, the new generation of arbitration centres deal with things in a very open, transparent and clear way – they\u2019re very approachable – and the expert forums they provide are definitely breaking down this resistance.\u201d<\/p>\n

\u201cI can see\u201d, says Dina, \u201cthat with our clients, they are more and more aware of how disputes management works, and the first thing they try to do is to stop disputes happening in the first
\nplace. People are becoming much more proactive, and if there are claims, there is a lot of emphasis on ensuring they are properly managed. In my view, there is also a lot more willingness now to pursue dispute resolution at an earlier stage of the project.\u201d<\/p>\n

\u201cI would say\u201d, George comments, \u201cthat there is more maturity now with many clients. Increasingly, clients ask us to fairly assist all the parties involved. They recognise that the project needs to move towards completion, and the last thing everyone needs is to get locked down in format disputes. Inevitably, there would be more arbitration in 2-3 years. All in all, I think the future of dispute resolution is evolving; here at TBH, we want to encourage a tendency to have better discussion between parties before any difficulties arise.\u201d<\/p>\n

TBH and the future: putting quality first<\/strong><\/span><\/h3>\n

\u201cI often speak to friends and clients in the industry\u201d, says Dina, and they say: \u201cTBH, you are everywhere!\u201d This is because we really believe in spreading the word about effective dispute resolution, and one way to do this is to take part in important industry events and occasions – as well as belonging to the accredited associations, in which we always try to play an active role.\u201d<\/p>\n

\u201cOur main strength\u201d, George concludes, \u201cis our long-term relationship with clients. Remember that as a company, we are a team of private partners – we\u2019re stakeholders in what we do – and when we plan our commercials and targets, those figures are based on our in-depth knowledge of the client relationship. So, the quality of that relationship is everything. We\u2019re always, first and foremost, about providing quality; that\u2019s why we want to offer clients the best in dispute resolution – and why we\u2019re so fully committed to it.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

This interview was first published in the May 2024 issue of Middle East Consultant. What are the \u2018touchstone\u2019 qualities that have empowered TBH to build a notable presence in the dispute resolution marketplace? How is that sector evolving and in what ways will TBH seek to create a more proactive, transparent approach to dispute management? …<\/p>\n","protected":false},"author":18,"featured_media":3466,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"TBH Director, George Matta and Senior Associate, Dina Dweik's interview with Middle East Consultant in which they discuss TBH's approach to dispute resolution.","_yoast_wpseo_opengraph-title":"","_yoast_wpseo_opengraph-description":"","footnotes":""},"categories":[26,25],"tags":[],"class_list":["post-2359","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-news"],"yoast_head":"\nInterview with Middle East Consultant Magazine - TBH Middle East<\/title>\n<meta name=\"description\" content=\"TBH Director, George Matta and Senior Associate, Dina Dweik's interview with Middle East Consultant in which they discuss TBH's approach to dispute resolution.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tbhconsultancy.com\/mena\/interview-with-middle-east-consultant-magazine\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Interview with Middle East Consultant Magazine\" \/>\n<meta property=\"og:description\" content=\"TBH Director, George Matta and Senior Associate, Dina Dweik's interview with Middle East Consultant in which they discuss TBH's approach to dispute resolution.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tbhconsultancy.com\/mena\/interview-with-middle-east-consultant-magazine\/\" \/>\n<meta property=\"og:site_name\" content=\"TBH Middle East\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-22T07:14:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-13T21:04:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/tbhconsultancy.com\/mena\/wp-content\/uploads\/sites\/4\/2024\/05\/architectural-design-architecture-blue-sky-305822-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1829\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Collyne Caesar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Collyne Caesar\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/interview-with-middle-east-consultant-magazine\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/interview-with-middle-east-consultant-magazine\\\/\"},\"author\":{\"name\":\"Collyne Caesar\",\"@id\":\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/#\\\/schema\\\/person\\\/b38d70c9bad22d5f4473ceb6ab76963c\"},\"headline\":\"Interview with Middle East Consultant Magazine\",\"datePublished\":\"2024-05-22T07:14:02+00:00\",\"dateModified\":\"2025-11-13T21:04:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/interview-with-middle-east-consultant-magazine\\\/\"},\"wordCount\":1544,\"publisher\":{\"@id\":\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/interview-with-middle-east-consultant-magazine\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2024\\\/05\\\/architectural-design-architecture-blue-sky-305822-scaled.jpg\",\"articleSection\":[\"Articles\",\"News\"],\"inLanguage\":\"en-AE\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/interview-with-middle-east-consultant-magazine\\\/\",\"url\":\"https:\\\/\\\/tbhconsultancy.com\\\/mena\\\/interview-with-middle-east-consultant-magazine\\\/\",\"name\":\"Interview with Middle East Consultant Magazine - 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