{"id":1368,"date":"2019-08-05T19:14:44","date_gmt":"2019-08-05T08:14:44","guid":{"rendered":"https:\/\/tbhconsultancy.com\/sg\/experience\/telstra-managed-telecommunications-services-program-2\/"},"modified":"2020-11-23T16:26:38","modified_gmt":"2020-11-23T05:26:38","slug":"telstra-managed-telecommunications-services-program","status":"publish","type":"cpt-project","link":"https:\/\/tbhconsultancy.com\/sg\/experience\/telstra-managed-telecommunications-services-program\/","title":{"rendered":"Telstra Managed Telecommunications Services Program"},"content":{"rendered":"

Project Overview<\/strong><\/p>\n

In June 2012 Telstra were announced as the successful tenderer for a $474 million managed telecommunications services contract with the Australian Government\u2019s Department of Human Services (DHS). The contract is for five years and saw Telstra take on a number of services, including voice, mobile and data services. The contract will see much of the department\u2019s telecommunications infrastructure refreshed, to improve the services provided to the public.<\/p>\n

The department\u2019s existing network was replaced with a backbone of collaborative network providing IP telephony services, IP call centre services and video.<\/p>\n

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TBH\u2019s Role<\/strong><\/p>\n

Telstra began the transition of the new platform in July 2012, with an expected schedule of 18 months. By December that year, the program was encountering significant stakeholder concern, including schedule achievement, resource allocation, and uncertainty with the technology solution.<\/p>\n

In December 2012, Telstra engaged TBH to contribute to a program recovery, which in turn led to our engagement in master planning, and schedule support roles for Telstra\u2019s Program Management Office. TBH delivered the following benefits to both Telstra, and their client DHS:<\/p>\n