{"id":1376,"date":"2019-08-05T19:38:16","date_gmt":"2019-08-05T08:38:16","guid":{"rendered":"https:\/\/tbhconsultancy.com\/sg\/experience\/optus-department-of-immigration-and-border-protection-2\/"},"modified":"2020-11-23T11:37:07","modified_gmt":"2020-11-23T00:37:07","slug":"optus-department-of-immigration-and-border-protection","status":"publish","type":"cpt-project","link":"https:\/\/tbhconsultancy.com\/sg\/experience\/optus-department-of-immigration-and-border-protection\/","title":{"rendered":"Optus &#8211; Department of Immigration and Border Protection"},"content":{"rendered":"<p><span data-ccp-props=\"{}\">\u00a0<\/span><strong>Project Overview\u00a0<\/strong><\/p>\n<p><span data-contrast=\"none\">Optus has been a service provider to the DIBP since 2001 and has been delivering Managed Network Services since<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">2009. In mid 2013, DIBP provided feedback to Optus relating to perceived under-performance on their Network<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">Refresh Program. In response, Optus undertook an account improvement initiative. TBH was engaged to analyse<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">the root causes of these performance issues and design a solution to achieve the desired improvements within the<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">Network Refresh Program and the account PMO.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><strong>TBH\u2019s Role\u00a0<\/strong><\/p>\n<p><span data-contrast=\"none\">TBH\u2019s role was to undertake critical analysis of the service and establish a subsequent joint action plan, which<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">included a series of program delivery process improvements. In support of this analysis, TBH utilised a Program<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">Evaluation methodology supported by a number of tools, to produce relevant quantitative and qualitative data<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">to inform the recommendations. TBH then managed the joint action plan to support Optus in<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">implementing the<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">highest value elements over a\u00a0<\/span><span data-contrast=\"none\">four-month <\/span><span data-contrast=\"none\">period. The deliverables included:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\"> Expert report with key recommendations<\/span><\/li>\n<li><span data-contrast=\"none\"> Joint action plan for program improvement<\/span><\/li>\n<li><span data-contrast=\"none\"> Enhanced schedule, dependency, scope and change management processes<\/span><\/li>\n<li><span data-contrast=\"none\"> Enhanced PMO design and governance arrangements<\/span><\/li>\n<li><span data-contrast=\"none\"> Development and delivery of a customised PMO training course<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">TBH\u2019s inputs laid the ground work for strengthening delivery on the account, by ensuring the leadership team had<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">the necessary visibility, structure and governance at their disposal, to effectively monitor performance and inform<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">corrective actions. The approach also ensured that these improvements could be sustained into the future. Following<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">the improvement program, DIBP expressed that they had witnessed a marked uplift in program performance and<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">subsequently confirmed a\u00a0<\/span><span data-contrast=\"none\">two-year<\/span><span data-contrast=\"none\">\u00a0extension of the contract.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">To find out more about TBH\u2019s P3M experience, please visit the <a href=\"https:\/\/tbhconsultancy.com\/services\/p3m\/\">P3M<\/a> page.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0Project Overview\u00a0 Optus has been a service provider to the DIBP since 2001 and has been delivering Managed Network Services since\u00a02009. In mid 2013, DIBP provided feedback to Optus relating to perceived under-performance on their Network\u00a0Refresh Program. In response, Optus undertook an account improvement initiative. TBH was engaged to analyse\u00a0the root causes of these performance &#8230;<\/p>\n","protected":false},"featured_media":687,"template":"","class_list":["post-1376","cpt-project","type-cpt-project","status-publish","has-post-thumbnail","hentry","service_category-p3m","industry_category-ict","region_category-australia","group_category-tbh"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.1 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Optus - Department of Immigration and Border Protection | TBH Asia<\/title>\n<meta name=\"description\" content=\"TBH was engaged with Optus to analyse causes of performance issues &amp; design a solution to achieve the desired improvements for the Network Refresh Program.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tbhconsultancy.com\/sg\/experience\/optus-department-of-immigration-and-border-protection\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Optus - Department of Immigration and Border Protection\" \/>\n<meta property=\"og:description\" content=\"TBH was engaged with Optus to analyse causes of performance issues &amp; design a solution to achieve the desired improvements for the Network Refresh Program.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tbhconsultancy.com\/sg\/experience\/optus-department-of-immigration-and-border-protection\/\" \/>\n<meta property=\"og:site_name\" content=\"TBH Asia\" \/>\n<meta property=\"article:modified_time\" content=\"2020-11-23T00:37:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/tbhconsultancy.com\/sg\/wp-content\/uploads\/sites\/2\/2019\/08\/Optus-Department-of-Immigration.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1367\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/tbhconsultancy.com\\\/sg\\\/experience\\\/optus-department-of-immigration-and-border-protection\\\/\",\"url\":\"https:\\\/\\\/tbhconsultancy.com\\\/sg\\\/experience\\\/optus-department-of-immigration-and-border-protection\\\/\",\"name\":\"Optus - Department of Immigration and Border Protection | TBH Asia\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/tbhconsultancy.com\\\/sg\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/tbhconsultancy.com\\\/sg\\\/experience\\\/optus-department-of-immigration-and-border-protection\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/tbhconsultancy.com\\\/sg\\\/experience\\\/optus-department-of-immigration-and-border-protection\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/tbhconsultancy.com\\\/sg\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2019\\\/08\\\/Optus-Department-of-Immigration.jpg\",\"datePublished\":\"2019-08-05T08:38:16+00:00\",\"dateModified\":\"2020-11-23T00:37:07+00:00\",\"description\":\"TBH was engaged with Optus to analyse causes of performance issues & design a solution to achieve the desired improvements for the Network Refresh Program.\",\"inLanguage\":\"en-SG\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/tbhconsultancy.com\\\/sg\\\/experience\\\/optus-department-of-immigration-and-border-protection\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-SG\",\"@id\":\"https:\\\/\\\/tbhconsultancy.com\\\/sg\\\/experience\\\/optus-department-of-immigration-and-border-protection\\\/#primaryimage\",\"url\":\"https:\\\/\\\/tbhconsultancy.com\\\/sg\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2019\\\/08\\\/Optus-Department-of-Immigration.jpg\",\"contentUrl\":\"https:\\\/\\\/tbhconsultancy.com\\\/sg\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2019\\\/08\\\/Optus-Department-of-Immigration.jpg\",\"width\":2048,\"height\":1367,\"caption\":\"Optus - Department of Immigration and Border Protection\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/tbhconsultancy.com\\\/sg\\\/#website\",\"url\":\"https:\\\/\\\/tbhconsultancy.com\\\/sg\\\/\",\"name\":\"TBH Singapore\",\"description\":\"Independent project advisory. 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